FREQUENTLY ASKED QUESTIONS:
|
Q1:
What makes Blanket Diva™ special?
|
Blanket Diva™ is a small close-knit team of creative folks living mainly in Los Angeles, California, that want to offer something special, unique, and fashion forward. Our blankets are designed to be ultra luxurious to the touch and easy to clean - something that is hard to find these days. We felt that it was important to give our clients the creative freedom to add their own personal touch to our unique blankets. Our labor of love has blossomed into a wonderful and rewarding business. Thank you to all of our supporters. We could not do this without you!
|
Q2:
Can I order a personalized blanket with an embroidered name or phrase?
|
Yes! We offer a number of options that enable you to personalize any blanket in our collection. We include the first line of embroidery FREE up to 20 characters. Add a second line of embroidery, up to 20 characters, for an additional charge. You can also select from a variety of fun fonts making your personalized blanket truly special.
|
Q3:
Is this website secure?
|
Yes, we use the latest industry standard 256-Bit encryption to secure the transfer of sensitive information.
|
Q4:
How long does it take to get my Blanket Diva™ blanket?
|
There is a two step process that affects how long it will take for you to receive your Blanket Diva™ blanket. First, there is the production time, and second, there is the shipping time. To calculate how long it will take to receive your order you will need to add your selected "Production Time" to your selected "Shipping Time".
Production Time
First, we need to create your blanket before we can ship it. We call this the "Production" time and there are two options for your order:
- Standard Production 5 to 7 business days
- Rush Production 2 to 3 business days
Shipping Time
We offer three shipping options to accommodate the urgency of your order:
- Regular Shipping estimated shipping time 5-11 business days
- Priority Shipping estimated shipping time 2-3 business days
- Express Shipping estimated shipping time 1-2 business days
For example, if you select "Rush Production" with "Express Shipping" for your order, you will receive your blanket within an estimated total of 3-5 business days ("Rush Production" of 2-3 business days plus "Express Shipping" of 1-2 business days).
Not sure how to calculate the time it will take to arrive? Just contact us and we will be sure to help you figure it out.
|
Q5:
What is Blanket Diva's cancellation policy?
|
Due to the time sensitive nature of creating personalized blankets, our process starts as soon as we receive your order. Therefore, changes, cancellations or refunds cannot be made once the order has been submitted.
|
Q6:
What is the return policy?
|
We have a no return and no refund policy. Because each blanket is custom made-to-order, we cannot accept returns or exchanges. Every sale is final and payments are nonrefundable.
|
Q7:
What size blanket is right for me?
|
Baby Blanket - 28" x 40" - Our most popular size - perfect for a variety of uses such as a baby blanket, stroller blanket, or activity blanket.
Toddler Blanket - 36" x 50" - Blanket Divaâ„¢ toddler blankets are a bit large than our Baby Blanket for a larger, more active toddler.
Throw Blanket - 45" x 58" - Our second most popular size is our throw blanket also called our adult blanket made for the kid you. This blanket is about the size of typical airline blanket.
Large Throw Blanket - 55" x 80" - This is a larger version of our adult sized Throw Blanket made to provide a little more snuggle room.
Please see our size comparison chart to the right for an idea of the sizes and where the embroidered name or phrase would be placed. Please note the blanket comparison is not to scale. |
Q8:
What forms of payment do you accept?
|
Visa, Mastercard, Discover, American Express, and PayPal.
|
Q9:
Is there any sales tax?
|
Sales tax is not collected for online orders outside the State of California. Since Blanket Diva™ is operated in California, orders placed intrastate will be assessed the California state tax of 8.75%.
|
Q10:
How do I take advantage of special offers?
|
Occasionally, Blanket Diva will offer promotional discounts. To take advantage of these special offers, you must enter the discount code during the checkout process. If the code is not entered during the checkout process, the discount will not be applied. Discounts cannot be applied after the order is placed.
|
Q11:
How are the blankets shipped?
|
Blankets are shipped via the United States Postal Service.
|
Q12:
Can I track the status of my order?
|
Yes - Once your item has been created and shipped, you will be notified by email with a tracking number. To track your shipment with the United States Postal Service click here and enter the tracking number provided in your email.
|
Q13:
How are the blankets delivered if I do not order gift-wrapping?
|
If you order a blanket without gift wrapping, it will be placed in a biodegradable plastic bag and then packed in the appropriate USPS shipping envelope or box.
|
Q14:
You have not answered my question, is there someone I can contact or talk to?
|
Absolutely! Great customer service is our number one priority. If you have any questions that are not answered here, feel free to fill out our customer service form on the contact page and we will respond to you as soon as possible. Please be sure to include your contact information and order number so that we can quickly identify your order.
Mailing Address:
Blanket Diva™
4712 Admiralty Way #570
Marina del Rey, CA 90292
Contact Numbers
Toll Free: 1-800-517-DIVA
Toll Free: 1-800-517-3482
Hours of Operation: Monday-Friday 10:00am-5:00pm PST.
|
